Why does my Ledger balance show zero when I can see my balance on Ledger Live?

Most likely because your wallet is getting connected to a different derivation path. Solution: you can either change the index when connecting;

Or Once connected, click “wallet” at the top right of the page and find the address that is connected. Copy that address and send the funds from Ledger Live to that address. Pro tip: try sending a small amount first to ensure the funds arrive as intended.

Note: It is important to realize that a fresh address will be generated each time a transaction (send or receive) is made with your Ledger. This means you will need to adjust the index accordingly. Feel free to open a ticket and talk to our team if you get confused!